RentalGuardian - Help Center

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RentalGuardian - Help Center

Help for Property Managers

Help for Property Managers

Property Managers needing assistance with their RentalGuardian account.

Billing

Pay Now Functionality

I need a W9

Can damage claims payments be made electronically?

When are direct purchase commissions paid out and how / why aren’t they paid immediately?

How to find receipts for charges(sales receipts)?

How do I update the payment method on our account?

How to pay your bill?

How do I find information on policies I have issued?

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Damage Claims

Damage Claim Guest Verification

Damage - Open Damage Claim

Damage - Claim adjudication insight

Damage Claims Tutorials

Damage Claims Tips & Tricks Video

How to file a damage claim

How do I see a list of claims filed?

Claim Submission Instructions

Property Protection Claim - FAQ's

Property Protection - Claim Appeal Process

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Frequently Asked Questions

How does the accidental damage protection program work?

A guest called b/c we had the wrong address in our system. We updated it in our records, but he wondered if it would affect his TI policy.

Reset Password

Travel Policy Cancellation Request

Coronavirus Guidance

Where do travelers find their travel protection policy documents and certificate numbers?

Changing the Coverage amount to cover additional trip expenses

How do I cancel travel protection coverage?

RentalGuardian Directory

How do I modify coverage?

Helping Travelers File a Claim for Travel Protection

Cancel For Any Reason (CFAR) Rules

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How To Videos

API Failures

When can Travel Protection be purchased?

Travel Protection Overview Video

Required Reservationist Training

How to File a Claim Video

How to Open Coverage Video

How to Pay your Bill Video

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Travel Claims

Travel Claims

Travel Protection

Is there international travel protection coverage?

What information is sent to travelers to explain travel protection?

Travel Purchase Eligibility

When can Travel Protection be refunded?

What is the difference between the Standard Travel Protection and the Cancel For Any Reason Protection?

Since we are not insurance experts and guests sometimes start to ask lots of specific questions, who can they call to get more accurate information?

Can travel insurance be purchased if trip arrival is less than 30 days?

If you were talking to a guest, what would be your "script" for selling them travel insurance?

Program Rules and Eligiblity for Travel Protection Products

Travel Retailer Training Guide Booklet - Required Reservationist Training for Travel Protection

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PSL

Project Second Look - Overview