It is not often that a guest verification is completed by the claim examiner. It actually only happens less than 1% of all of the claims that are processed through our system.
If the guest does not respond, the claim examiner may follow up with you to gather more information to process the claim.
If you are able to gather a verification letter from the guest, please send it to us at support@rentalguardian.com and we can assist with getting it added to your claim for the claim examiner.