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Help for Property Managers
Property Managers needing assistance with their RentalGuardian account.
Billing
- How do I update the payment method on our account?
- How to pay your bill?
- How do I find information on policies I have issued?
- Pay Now Functionality
- I need a W9
- Can damage claims payments be made electronically?
- When are direct purchase commissions paid out and how / why aren’t they paid immediately?
- How to find receipts for charges(sales receipts)?
Damage Claims
- Damage Claims Tutorials
- Damage Claims Tips & Tricks Video
- How to file a damage claim
- How do I see a list of claims filed?
- Claim Submission Instructions
- Property Protection Claim - FAQ's
- Property Protection - Claim Appeal Process
- Damage Claim Guest Verification
- Damage - Open Damage Claim
- Damage - Claim adjudication insight
Frequently Asked Questions
- Where do travelers find their travel protection policy documents and certificate numbers?
- Changing the Coverage amount to cover additional trip expenses
- How do I cancel travel protection coverage?
- RentalGuardian Directory
- How do I modify coverage?
- Helping Travelers File a Claim for Travel Protection
- Cancel For Any Reason (CFAR) Rules
- How does the accidental damage protection program work?
- A guest called b/c we had the wrong address in our system. We updated it in our records, but he wondered if it would affect his TI policy.
- Reset Password
- Travel Policy Cancellation Request
- Coronavirus Guidance
How To Videos
Travel Claims
Travel Protection
- Is there international travel protection coverage?
- Program Rules and Eligiblity for Travel Protection Products
- Travel Retailer Training Guide Booklet - Required Reservationist Training for Travel Protection
- What information is sent to travelers to explain travel protection?
- Travel Purchase Eligibility
- When can Travel Protection be refunded?
- What is the difference between the Standard Travel Protection and the Cancel For Any Reason Protection?
- Since we are not insurance experts and guests sometimes start to ask lots of specific questions, who can they call to get more accurate information?
- Can travel insurance be purchased if trip arrival is less than 30 days?
- If you were talking to a guest, what would be your "script" for selling them travel insurance?